Reply to a comment without @ should send notification
When person A enters a comment on a row and person B types a reply, no notification is sent to person A unless the @ feature is used in the reply comment. Most people do not know this -- the expectation when you reply to someone's comment is that a notification will be sent since you are replying directly to their comment. That's how social media processes replies for the last 20+ years, so that's what new users instinctively think will happen.
This product idea is to change comments so that any reply will send a notification to the previous commenter regardless if the @ feature is used. Using the @ feature should still send a notification when used, as this is very helpful to ping multiple people in the same comment.
I'm aware this is not an original thought on my part since I see a few Community posts as far back as 2018 asking about this, but I could not find a Product Idea for me to vote up. Smartsheet Employee Admins should feel free to post cross-links here if they can find previously submissions.
Best Answer
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Hey @Matt Rasmussen
This actually is currently available in Smartsheet! As long as Person B types a reply as a threaded response (by clicking Reply), then Person A will receive the notification regardless of @mention.
Here's the release note with more information about how to unsubscribe to threads or even subscribe to conversations you haven't been mentioned in:
Cheers,
Genevieve
Answers
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Hey @Matt Rasmussen
This actually is currently available in Smartsheet! As long as Person B types a reply as a threaded response (by clicking Reply), then Person A will receive the notification regardless of @mention.
Here's the release note with more information about how to unsubscribe to threads or even subscribe to conversations you haven't been mentioned in:
Cheers,
Genevieve
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Thanks for your update, @Genevieve P.! We had reports from a couple of users that day that they didn't get notification emails and I tested it myself and didn't. However, it worked the next day and since. I just haven't taken the time to update this thread. I can confirm we get the notifications even when users don't tag the person they reply to.
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Thanks for coming back to confirm! 🙂
