Hi Community,
Looking for help with your Smartsheet and want it right away? We’ve got you covered. The new Smartsheet Premium Support Package is an improved enterprise grade support experience for customers that need prioritized support. Formally known as the Professional Support Package (Pro Support), the Premium Support Package includes all support services found in the former Professional Support Package, plus new Live Chat Agent support, and a first response time within 2 hours regardless of case origin or credit back to YOU the customer.
What’s included in the new Premium Support Package?
- 24x7 Global phone support
- Pro Desk guided coaching sessions
- Smartsheet University self-paced eLearning
- Live chat agent support
- A first response time within 2 hours regardless of case origin (email / call center / live chat).
Learn more about the Premium Support Package or visit our Support homepage for more information.
Thank you,
Annie Ren
Senior Product Marketing Manager