Workflow for After Hours Tickets


Hi all,

I currently manage our support tickets smartsheet and live on east coast. I have a team member who lives on West Coast and I want to create a workflow to have any tickets submitted between the hours of 5pm EST and 8PM EST sent to him with a notification. Currently, I am capturing the date/time ticket is submitted and also have column for just the time. I created a workflow (screenshot) but don't think it's working correctly. I believe it might have to do with the time zones or that time needs to be in 24hr format. Any advice would be appreciated!

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