Workflow for After Hours Tickets

BristolCVN

Hi all,

I currently manage our support tickets smartsheet and live on east coast. I have a team member who lives on West Coast and I want to create a workflow to have any tickets submitted between the hours of 5pm EST and 8PM EST sent to him with a notification. Currently, I am capturing the date/time ticket is submitted and also have column for just the time. I created a workflow (screenshot) but don't think it's working correctly. I believe it might have to do with the time zones or that time needs to be in 24hr format. Any advice would be appreciated!

James Keuning

When I have a problem like this I create a checkbox column to see if the condition is true for each record. If you create a checkbox column to test if the times are 5PM and 8PM does the checkbox give you the correct result?

I think you are going to find that Smartsheet sees your fields as text, so there is not a greater than or less than.

Convert your time to 24 hour, and then rewrite your condition.

https://community.smartsheet.com/discussion/82119/convert-date-and-time-to-24-hour

James Keuning

When I have a problem like this I create a checkbox column to see if the condition is true for each record. If you create a checkbox column to test if the times are 5PM and 8PM does the checkbox give you the correct result?

I think you are going to find that Smartsheet sees your fields as text, so there is not a greater than or less than.

Convert your time to 24 hour, and then rewrite your condition.

https://community.smartsheet.com/discussion/82119/convert-date-and-time-to-24-hour

BristolCVN

Thanks James!