Rich Text Formatting in email notifications (and Update Requests)

MMO22

For the 'Message Only' automation feature it would be a huge improvement to be able to:

• Customize the header image in the email that goes out (currently is a Smartsheet logo) - in forms you have the ability to upload your own image.
• Use Bold/italics/underline
• have a bulleted/numbered list
• Embed/hyperlink - Format text into a clickable link

This would be great to be able to automate a manual process, while not sacrificing quality.

HTML may be a solution for some of this, however, the overall character count would need to increase in order to accommodate - I am already near max character limit.

BB2791

I'm trying to use Smartsheet to send emails to new hires. The formatting without rich text for notifications is truly lacking and doesn't give a good first impression.

Luke L

Adding a more recent thumbsup to this one! Being able to format the contents of the email in an update automation would be fantastic as opposed to making an update automation based on each type of submission. Also, while I'm at it, it would be REALLY helpful if while filling out the subject or the body of an email in the automation, if I could just select from a list of fields to inject, rather than having to manually type in '{{' and then guess what I called the field I want to reference.

The default text is handy but useless in terms of reminding myself or 'automating' the insertion of the field I want to reference.

H Hill

I can see from previous posts this is something many people have requested within Smartsheets, the ability to format the text in the customize message section allows us to highlight/draw attention to certain words to improve the delivery of the message. Please can this update be implemented.

tovythomas

I think the ability to just have the notifications leverage an email message like template (similar to Outlook) where you can format as well as choose To vs CC for contact fields for one message instead of separate ones would be nice.

Mayte

I want to add my voice to this, as we find that our email notifications and alerts have the look and feel of 'spam'. In addition to what other members have documented, we found the following upgrades will greatly augment our user engagement. I also have filed a ticket with Smartsheet to request those enhancements:

1. Currently, we have no way of moving the link to our tracker anywhere else in the body of the message
2. We want to link a shortcut to our Distribution List so that when the user clicks it, it redirects to opening an e-mail with the Recipient = DL.
3. Remove the word "Message"
4. Enable ability to bold text.
5. Enable ability to change font to match table font

Paula_

I love the automation opportunities with Smartsheet, but as I have seen some previous commentary/questions about being able to actually format how the emails look more would be a HUGE help. Some of these we would like to go to various leaders and without being able to customize more or even build a more corporate style templated email is a hinderance to it's full utilization. Often times we want to pull in data from a sheet, but not link to the sheet itself, but have very limited ways to do that. Even some initial basics of paragraph layout/spacing, text bolding or link formatting, color of text etc. would be a big step forward.

MHalvey

I have voted for this idea to be added into Smartsheet. I came looking for solutions for this same request a team member just asked me. Having the ability of rich text formatting like underlining or bolding certain words in a Alert message. Hopefully this gets added as it seems like basic functionality you'd expect to be there.

Ariel M.H.

Hyperlinks:

including to add hyperlinks in the email that can show a different name than the destination web address ,

Highlighting Text

Bolding Text

Underline Text

Italicize text

Add photos

Add uploads!

Attachments function never works to email —— so frustrating

MThomas14

Would be great if emails/automations could be formatted to be bold, italics and underlined.

A.J.

Anybody from SS staff that could comment on this…? It's been a topic for 2 years.

Laura Goodman

I would love to see this happen - I use smartsheet for audits and it would be helpful to mark things in bold and different font colors as well as embedding hyperlinks. How can we push this one up on the wishlist?

real.ChaM

Thank you @amhba for saving my day!!

O.Nash

Bump & a +1 vote for all of the functionality outlined in this thread. Rich text formatting, branding options (logo/colour scheme), and hyperlinks in the Automated alerts function. It's such a great product, this would be icing on the cake.

AWynne

Adding my vote to this thread! Don't underestimate how much some simple formatting to emails can improve a recipients experience. While it would be way easier to just have a formatting bar directly on the workflow editor screen, I'd also be fine if Smartsheet supported HTML (or a similar coding language) to be able to turn a notifications plain text into rich text formats.

Smartsheet Team - The last update here was almost a year ago. Can anyone comment on the status of this enhancement idea and/or what it would take to have this officially added to the roadmap?