Automation Will not send when triggered

BethWork

My coworker set up an automation on their Smartsheet that stopped working for her a couple of days ago. When she triggers this automation it no longer emails to herself or the attendees or invitees. However, if I put my name in the meeting host field and trigger the automation it works. We are both licensed admin users in that workspace. Neither of us are the sheet owners on that particular sheet. What needs to change for it to work for her again?

Andrée Starå

https://community.smartsheet.com/discussion/122649/automation-will-not-send-when-triggered

Hi,

I hope you're well and safe!

Ask her to duplicate the workflow and deactivate the original.

Did that work?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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BethWork

Thank you. She's going to try that out and see if it works.

Andrée Starå

https://community.smartsheet.com/discussion/comment/438405#Comment_438405

Excellent!

Happy to help!

✅ Remember! Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!

BethWork

@Andrée Starå

I'm bringing up this question again. That didn't end up working for her. Myself and another coworker have the same exact issue. I have deleted the automations and then recreated the new automation and it won't send to me. I know that it goes out to other recipients, but if my contact information is any of the contact boxes that fall within the trigger parameters I will not get a notification anymore. I'd really like to receive the notifications. I can't think of any reason why it would stop doing that when it previously used to.