Where is my report toolbar?

Ropeguru

I am running on an Enterprise license and after creating a report, I need to do grouping. From the link below, it shows there I should be seeing a toolbar with the various options but that does not exist.

I have logged in using Edge, Chrome, and Firefox and none of them have the toolbar. Other co-workers have the same issue.

Screenshot 2024-06-06 at 3.04.24 PM.png

Andrée Starå

https://community.smartsheet.com/discussion/123031/where-is-my-report-toolbar

Hi,

I hope you're well and safe!

How are you accessing the Report?

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅ Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!

Ropeguru

https://community.smartsheet.com/discussion/comment/439677#Comment_439677

Hi,

I am logging into my account via web browser, navigating to the folder which contains the report, then opening it. There also isn't a toolbar when creating a new report.

Andrée Starå

https://community.smartsheet.com/discussion/comment/439681#Comment_439681

Strange!

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

✅ Remember! Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!

MaRe12

Hi, any news here? Same here, I've lost my toolbar and there is no option to re-enable it. strange…

Isaac A.

Hi @MaRe12!

Starting on February 19th, our Support team began investigating an issue where the upper toolbar may disappear while building reports. Our Engineering team is aware of this and is actively working on a resolution.

To track this issue, please submit a case through our Support portal and reference parent case 08002560.

In the meantime, some members have found that adjusting their browser zoom, moving their browser window to another screen, or switching to a different browser can serve as a temporary workaround.

I hope this helps!

Cheers,
Isaac.