Problems to share access with my team
Hi,
I'm having problems to share access with my team. They need just visualize the projects schedule and after I share the document (like image print1 attached), my colleague need to request me access.
So I receive an e-mail like the print2 attached).
When I click on the link, I have the answer bellow.
And my co-woker can't access the smartsheet.
Answers
-
It looks like Smartsheet may have been down or experiencing technical problems while you were responding to the access request. If this persists, I would recommend reaching out to Smartsheet's support team:
I have noticed similar issues with sharing sheets where they are sent a notice saying the sheet has been shared but they still need to request access. I have found it can help to have teams and members (where possible) in contact groups. Then, when I share the sheet or other asset with the group, it doesn't force them to ask for access.
Hope this helps!:)
Espero que esto te ayude.
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