Access or recover DataMesh owned by a deactivated User

Julie Nelson

Is there a way to access or recover DataMeshes that were owned by a deactivated User?

Isaac A.

Hi @Julie Nelson!

In order to transfer DataMesh configurations, you usually need to follow these steps:

• DataMesh Config Ownership Requirements:
• The new owner must be a user on your Smartsheet plan and have signed in to the DataMesh application (datamesh.smartsheet.com).
• The new owner must have Admin-level sharing permissions or higher on both the source and target sheets.
• Transfer the Configuration:
• Select the Transfer icon on the right of the DataMesh window.
• Type the email address associated with the Smartsheet account that you want to transfer your configuration to.
• The recipient will receive an email notification asking them to sign in to DataMesh and accept the transfer.
• Once they sign in to DataMesh and accept the transfer, they will become the new owner of the configuration.
• You can find more information about the Transfer a DataMesh configuration here.

For your specific case, since the user is deactivated and no longer part of the company/organization, you will need to open a support ticket. Please specify that the user is deactivated so our support team can assist you with the transfer.

You can open a support ticket here: Smartsheet Support Portal.

Cheers,

Isaac.