Guest User Access

Christopher Stewart

I am trying to understand how non-member users like Guests are managed in the admin center. I used the "Revoke Access to Items" tool under User Management, and it says that access to items shared was revoked for that account. When I go back to the home page on the admin center, the number of Guest Users stays the same and that same account appears in the User Type report.

How does an admin confirm that Guest access is truly revoked and they are removed from our account?

Matt Johnson

Hi @Christopher Stewart

Although the change to the user is immediate, I think I read somewhere that it can take 8-12 hours for the change to be reflected on the Home Page counts and the reports. If its already been that long then maybe submit a support ticket.

I hope that helps.

Matt

Matt Johnson

Hi @Christopher Stewart

Although the change to the user is immediate, I think I read somewhere that it can take 8-12 hours for the change to be reflected on the Home Page counts and the reports. If its already been that long then maybe submit a support ticket.

I hope that helps.

Matt