At some point this very helpful help feature was removed from smartsheet. I used it all the time and it was great. Now I have to go back to the old help method of searching for a topic and if I don't get the wording exactly right I have to sift through volumes of articles.
Sign in to see the current vote count, add your own vote, or leave a comment.
Hi @mrsmith813
It sounds like your company may have been a part of the Early Adopter's Program (EAP) where you can trial new Smartsheet features, and had Get Help with AI turned on for your account to test.
Get Help with AI is still available - it has been released for users on an account with the Premium Support Package. Here's more information: https://www.smartsheet.com/content-center/get-help-ai-distraction-free-support
Cheers, Genevieve
I think it is a bad business model to have AI only at the Premium level. Being able to use AI within the boundaries of what we have purchased should be standard. Plus, think of the support this would save. If I am having issues create a simple formula, why not let me use AI? Without it, I have to post, wait for an answer, possible back and forth until we get it right. Don't get me wrong, Smartsheet support is top tier, but the process slows my workflow and is frustrating. Please reconsider allow all accounts to benefit from AI.
Hello Joey135, please try using the Contact Support in the help panel, it now has the same AI help functionality plus ability to contact support in one place.
Our program has upwards of 50 active projects at a single time. To assist with team resourcing, we would like to view all our projects in a single Gantt chart where each project and all its phases are condensed into one row, and project phases are horizontally stacked on the same line (swimlane), rather than children in…
Description: When users upload multiple photos in one action via the Smartsheet iOS mobile app, all files are assigned the same generic name and timestamp. This makes it difficult to identify individual photos and creates confusion in workflows that rely on accurate, unique file naming. Why This Matters: Industry Standard:…
Our consistent experience is that Smartsheet objects can take anywhere from 5-20 seconds to load. This feels extremely slow when you're actively facilitating a call and working between sheets, waiting for it to load. Other solutions in the industry have extremely fast, sub-5-second load times. I would request the product…
