Can we get AI Help added back?

mrsmith813

At some point this very helpful help feature was removed from smartsheet. I used it all the time and it was great. Now I have to go back to the old help method of searching for a topic and if I don't get the wording exactly right I have to sift through volumes of articles.

Genevieve P.

Hi @mrsmith813

It sounds like your company may have been a part of the Early Adopter's Program (EAP) where you can trial new Smartsheet features, and had Get Help with AI turned on for your account to test.

Get Help with AI is still available - it has been released for users on an account with the Premium Support Package. Here's more information: https://www.smartsheet.com/content-center/get-help-ai-distraction-free-support

Cheers,
Genevieve

Joey135

I think it is a bad business model to have AI only at the Premium level. Being able to use AI within the boundaries of what we have purchased should be standard. Plus, think of the support this would save. If I am having issues create a simple formula, why not let me use AI? Without it, I have to post, wait for an answer, possible back and forth until we get it right. Don't get me wrong, Smartsheet support is top tier, but the process slows my workflow and is frustrating. Please reconsider allow all accounts to benefit from AI.