Login defaulting to Apple ID login

Andrew Taglauer

I have a user that has a free account and when they log in to smartsheet via web browser and desktop app it defaults to Apple ID log in screen. He has a google account for his login and does not have an Apple ID account but cannot log in to any of the smartsheet workspaces. Can someone walk me through the steps to change his default or share a link to change settings?

We did try this as well but did not work.

Isaac A.

Hi @Andrew Taglauer!

Please ask the user to try logging in using incognito mode or on another device to see if the issue persists. For more help, check out these articles:

• Troubleshoot Login Issues
• Logging In and Out

If the issue continues after trying these steps, I recommend contacting our Support team for personalized assistance through a private channel: Smartsheet Support Portal.

I hope this information helps!

Cheers,

Isaac.