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System Admins to change user permissions across the board
Please allow system admins the ability to change user permissions for a person across the board. You are implementing a new pricing model and I cannot effectively audit my users because this basic feature is not available. For example. I have Unlicensed editors with their activity being 60+ days that need to be viewers. I…
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Unlicensed user name.
Hello Everyone, I have updated unlicensed user name who's part of our organization. I can see correct name in Admin / User Management however, in PMO tasks it' still showing old name and If I edit assignee I can only see old name, not the new name! I was hoping that as soon as I update name in Admin / User Management it…
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unlicensed user pending status
What difference does it make if an unlicensed user does not accept a Smartsheet invitation? We are using Resource Management and need to setup users as unlicensed users on the Core Smartsheet Product, but I am wondering what the repercussions are if they don't accept the invite and just remain in pending status. Since they…
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Can Unlicensed Users Edit Reports
According to the [docs](https://help.smartsheet.com/learning-track/free-users#:~:text=Free%20users%20have%20the%20ability,own%20items%20without%20a%20license.) "Free users have the ability to view and/or edit the items they have been shared to". I would assume items would include reports, but, as unlicensed user, I can…
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Preparing for New User Subscription Model
May I get my understanding clarified please? If someone is on the legacy Business Plan model with let say 15 paid licenses, but they share their sheets with 50 Editors (currently free collaborators (using same email domain)). When they renew they will need to renew at 65 Licenses? Is this correct? If, lets say 25 of those…
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How do I give access to unlicensed viewers in Dynamic View after Trial ends?
Hello, I am hoping to give viewing access to our customers using Dynamic View with restrictions to contact only viewing capabilities, but I'm running into two issues. I am unable to share the Dynamic View to anyone outside my organization despite having ownership of the report. How can I add users with view-only…
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Merged: Remove prompt "You do not have a license"
This discussion has been merged.
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Sharing Portal to Unlicensed Users
My company has a Smartsheet account that I am a licensed user under. I have created a portal that I would like to share with our non-licensed suppliers. The information is sensitive, so I selected the share option of "only available to users shared to this item". I added all the Supplier POCs to the shared list as viewers.…
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Login defaulting to Apple ID login
I have a user that has a free account and when they log in to smartsheet via web browser and desktop app it defaults to Apple ID log in screen. He has a google account for his login and does not have an Apple ID account but cannot log in to any of the smartsheet workspaces. Can someone walk me through the steps to change…
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Can Guest Users with Edit Privileges Apply a Filter to a Report
As of 2020 help indicated this was not possible. When I tried it today with a guest account that had editor permission I was unable to modify the filters in the report. Is there a way for a guest user to filter a report, even if only modifying an already applied filter. To make this more explicit I have a report with a…
