Links to Smartsheet rows fail due to the last filter used

GrantKiwi

When our users select a link to a Smartsheet row, they often get the following message, which applies the last filter they had selected and thus hides the record that they're trying to access.

Is there any work in progress to fix this?

This is in addition to them not being able to sort when a filter is applied is really impacting our adoption.

Isaac A.

Hi @GrantKiwi

To have a better understanding and troubleshoot efficiently, could you provide more context about what your users are doing just before encountering this error message? Specifically:

1. What steps are they taking leading up to the message?
2. How does the sheet look before they select the link? (Please make sure to blur or redact any sensitive information.)
3. What are they trying to accomplish when they encounter the error?

This additional information will help us address the issue more effectively.

Cheers,

Isaac.

GrantKiwi

Hi - when Smartsheet sends a notification (Email, Teams, etc) it includes a link to the specific row in the sheet. Even if the user doesn't have Smartsheet open, clicking on the link opens up the browser, applies the last filter they used, and then fails to show the record if it's not in that filter.

In an ideal world, clicking a link to a row should go to that row if it exists, not throw an error. Our users have to click the link, dismiss the error, remove their filter, go back to the link, click it again to get to the record.

The way the filters are designed, the inability to sort filtered records, and the inability to see all of their tasks in one place (a report is not the answer) are causing my users to complain about Smartsheet.

GrantKiwi

@Isaac A. - have you never experienced this issue before? I've implemented Smartsheet twice now and this has always happened. Do you use Smartsheet to send links to rows to people?

Isaac A.

Hi @GrantKiwi!

Apologies for missing this thread earlier! I tried to test this on my end, but I wasn’t able to reproduce the behavior you described. At this point, I’d recommend reaching out to our Support Team for further troubleshooting through a private channel. You can contact them here: Support Portal.

I hope this helps!

Cheers,

Isaac.

GrantKiwi

Thanks Isaac - I don't really have time to raise and monitor a feature request. It's just how the software works if you use filters and links to sheet rows. If you guys manage to make this better and enable sorting while a filter is applied you'll be closer to the leaders in this space.

Isaac A.

Hi @GrantKiwi! after double-checking the scenario, I was able to reproduce the behavior you mentioned (apologies for the confusion earlier). I actually found an existing product Idea related to this. If you could, please vote for it here: Add 'sort order' to Filter Views.

Cheers,

Isaac.