Edit / Removal of 'My Smartsheet Contacts"

Stan Lukken

I'm logged in as the owner / admin of my personal account and every attempt I make to delete or edit a contact fails. What is wrong?

Isaac A.

Hi @Meredith Jones, @Stan Lukken & @jryan3!

I’m pleased to let you know that the issue with editing, deleting, or exporting contacts from "My Smartsheet Contacts" has been resolved. You should now be able to perform these actions as usual.

Cheers,

Isaac.

Meredith Jones

I have the same issue. Nothing happens when I click edit or delete from the "My Smartsheet Contacts" panel.

Isaac A.

Hi @Stan Lukken & @Meredith Jones!

I wanted to inform you that we're currently experiencing an issue where customers are unable to edit, delete, or export contacts from "My Smartsheet Contacts." Our Engineering team is actively working on resolving this, and we’re aiming to have it fixed as soon as possible.

I'll keep you updated once a solution is in place.

I hope this helps for now!

Cheers,

Isaac.

Stan Lukken

It helps to know that the problem is recognized and getting your team's attention. Eager to get your news of its resolution.

Meredith Jones

Thank you for the response, Isaac. Much appreciated!

jryan3

It has been 2 days 8/14 and still not resolved. Can we get an ETA as this is a problem for my company.

Isaac A.

Hi @Meredith Jones, @Stan Lukken & @jryan3!

I’m pleased to let you know that the issue with editing, deleting, or exporting contacts from "My Smartsheet Contacts" has been resolved. You should now be able to perform these actions as usual.

Cheers,

Isaac.

Stan Lukken

Thanks for getting this fixed, Issac.