Workflow is not triggering email notification

VictoriaScarlett

Dear community,

i have created a workflow that should trigger an email once one of of the status:

1. Low number of participants, or
2. Cancelled by BPO

under "comment for not attend" has been selected (see screenshot). We tested multiple times and we do not receive an email if we update the status to nr 1 or 2 mentioned above. We have identical workflows in place that work. Am i doing something wrong?

Screenshot 2024-08-09 145119.jpg

Ray Lindstrom

@VictoriaScarlett,

Looks right.

Personally, I use the trigger "When rows are added or changed", so that newly created rows with those values will cause the trigger and not just existing rows that get updated to have that value.

Check your settings to ensure the people you're trying to email have access to the sheet that's sending them email, or else you need to change the permissions settings within the workflow.

Also, ensure your Email Address column is set to a "Contact List" type column.

Ray Lindstrom

@VictoriaScarlett,

Please let me know if you were able to get it working!