Why is my sheet no longer updating with submitted intake forms.

Caz Taylor

Never had this problem before. I have a live form and since the changes were implemented where you can now see this in the left hand menu under the sheet it is attached to, the forms submitted are no longer showing on the sheet! Super frustrating as I am getting notifications that a form was received and each time I am having to manually add this information to the sheet. Please can you tell me what's happened and how I can fix this.

Andrée Starå

https://community.smartsheet.com/discussion/129396/why-is-my-sheet-no-longer-updating-with-submitted-intake-forms

Hi,

I hope you're well and safe!

Have you checked the bottom of the page? Also, check the Activity Log for clues.

Did that work/help?

I hope that helps!

Be safe, and have a fantastic day!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Caz Taylor

Hi Andree,

Thank you for your response. I found the submitted forms information low down on the sheet. I am not sure why there were blank lines in between?? At least I know the forms are still working though 😅

Thank you again

Andrée Starå

https://community.smartsheet.com/discussion/comment/449988#Comment_449988

Excellent!

Happy to help!

It sometimes happens when rows get "activated." Delete all rows that are not used, and then it should work as before.

✅ Remember! Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!

Caz Taylor

I will try that - thank you :)

Andrée Starå

https://community.smartsheet.com/discussion/comment/450003#Comment_450003

You're more than welcome!

✅ Remember! Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!