Case Collaborator in the Customer Support Portal now generally available!

Aren

Hi Community,

You can now add collaborators to your support cases so that additional stakeholders can also track and manage a support case.

How do I submit a case in the Support Portal?
1. Go to http://supportportal.smartsheet.com/.
2. Brandfolder customers can submit a support request via the Contact Brandfolder Support form.
3. Log in and select Open a new support case.
4. Select the Case Type ( What is this case regarding?)
- Technical support
- Finance/ Billing
5. Enter the information in the Title and Description and then select Next to submit the help request.

How do I add a case collaborator?
6. Navigate to case details you want to add collaborator on.
7. From the right panel; Navigate to Case Collaborators search box.
8. Add a colleague / collaborator by searching by their name / email.
9. You can add one or many collaborators to the given case.
10. Click on “Add”.

Thank you,
Annie Ren
Senior Product Marketing Manager