Issues with SmartSheet Certification?

Zachary Ziegler

Hello SmartSheet Community!

I am trying to take the project management certification exam, and for some reason when I get to the point of Talview trying to analyze the picture my camera produces it gives me a never-ending loading circle, effectively barring me from taking the test. Has anyone else had this issue? I've censored my face in the example post, but this is the screen I get stuck at for reference:

I have tried opening the exam in an incognito window to make sure it wasn't any extensions or cookies that were interfering with Talview, but it didn't help at all. I'm not sure why I can't take the test but I am kind of stressing out about it. Any helpful advice or workarounds would be appreciated if there is any.

This also didn't really fit into any of the existing categories, but I guess Webinars is the closest as I have gone through them in preparation.

Kerry St. Thomas

When I did a certification, I recall having a problem loading too. I have an automatic VPN on the machine I was using, and I used a browser that had add-ins installed and running. I also had pop-up blocking active The second time I tried to load, I disabled the VPN and turned off all the add-ins and the pop-up blocking. It worked the second time around - I don't know what the issue was, but at least that's how I solved it.

Good luck!

xy28

Hi there, I am having the same issue and I have tried several times to enter the exam since yesterday, but the process always stuck at "Analyzing your picture". I disabled all extensions, VPNs, and tried different webcams/ computers… nothing has worked. The live chat box did not help neither. Any idea?