Issues with SmartSheet Certification?

Hello SmartSheet Community!

I am trying to take the project management certification exam, and for some reason when I get to the point of Talview trying to analyze the picture my camera produces it gives me a never-ending loading circle, effectively barring me from taking the test. Has anyone else had this issue? I've censored my face in the example post, but this is the screen I get stuck at for reference:

I have tried opening the exam in an incognito window to make sure it wasn't any extensions or cookies that were interfering with Talview, but it didn't help at all. I'm not sure why I can't take the test but I am kind of stressing out about it. Any helpful advice or workarounds would be appreciated if there is any.

This also didn't really fit into any of the existing categories, but I guess Webinars is the closest as I have gone through them in preparation.

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Kerry St. Thomas

When I did a certification, I recall having a problem loading too. I have an automatic VPN on the machine I was using, and I used a browser that had add-ins installed and running. I also had pop-up blocking active The second time I tried to load, I disabled the VPN and turned off all the add-ins and the pop-up blocking. It worked the second time around - I don't know what the issue was, but at least that's how I solved it.

Good luck!

xy28

Hi there, I am having the same issue and I have tried several times to enter the exam since yesterday, but the process always stuck at "Analyzing your picture". I disabled all extensions, VPNs, and tried different webcams/ computers… nothing has worked. The live chat box did not help neither. Any idea?

Jessica Jones

Hello, I also encountered this exact issue last week. I hit the "Need Help?" button and was connected to Talview technical support, who then called me and we spent an hour trying to troubleshoot. I tried 3 different browsers on two different machines but got the same problem. Curiously I did the Project Management certification on my work machine about a month ago and had no problems.

The Talview contact told me they would need to investigate and would be in touch but I haven't heard back. Even better, my exam registration has now expired and I'm being asked to pay a second $149 to re-register. I'm hopeful I can get an extension given the circumstances, but I'm unsure who to contact about it - any ideas?

Jessica Jones

Just an update that thanks to this post I had my memory jogged on the name of the proctoring software and have raised a ticket with Talview - the number is 761782 if anyone else decides to raise a ticket and wants to reference it.

https://talview.freshdesk.com/support/home

Isis Taylor

I'll be taking the Core exam soon, fingers crossed that I will not encounter any technology issues or organizational restrictions.

Amy.Mizzi.RP

Just chiming in for anyone searching in the future - EMAIL YOUR RESULTS TO YOURSELF BEFORE ENDING PROCTORING.

My exam got hung up AFTER I viewed my passing results - there's an upload screen that stayed at 100% but never progressed to allow me to close the window.

I raised a ticket with Talview, who wanted me to retake the exam, but I was not able to (received an error when I tried).

Thankfully, my results email had come through, so I also forwarded my passing score to certification@smartsheet.com, and the exam team resolved my issue within a couple hours. Such a relief!

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