How do you update an existing users email address due to a last name change?
Hello, I'm a system admin and I've run into something new and I haven't been successful in finding an answer to.
I have an existing user who recently got married and changed her last name. Her email address has been updated in our systems to reflect the name change. Example: Jane.Doe@company.com to Jane.Smith@company.com
I can edit and change the last name of the employee, but I can't find a way to change the email address when in the edit screen. Any help on how to update her name and email address would be greatly appreciated. Thanks
Best Answer
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We use the Merge Users function in the Admin Center within the User Management menu. In our case, Active Directory ends up creating 2 users, so we use the Merge function to roll the old name/email to the new one.
Answers
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We use the Merge Users function in the Admin Center within the User Management menu. In our case, Active Directory ends up creating 2 users, so we use the Merge function to roll the old name/email to the new one.
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Thank you so much Nic. That is what I needed.
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