Automation in Template not Working

LandonPace

I have a template that has an automation that moves rows at a certain time of day to another sheet. When certain users create a sheet using the template the automation is unable to run. with the error "unknown destination". I need some help. Do all users need access to the destination sheet as well? I want to avoid that.

NicoLHC

@LandonPace did you try to copy instead of moving ?

Isaac A.

Hi @LandonPace!

The condition for the Move Rows action to work is that the creator of the workflow (in your case, the owner of the copy of the sheet/Template) must have at least Admin permissions on both the source and destination sheets. You can find more information here:

• Work with the Move Rows Action
• Automated Workflows

I hope this helps!

Cheers,

Isaac.

LandonPace

Copy rows has the same error. In the automation instead of the destination sheet, I have the "Unknown Destination" message.

NicoLHC

@LandonPace as isaac mentioned do you have admin permission?

LandonPace

Hey @Isaac A., thanks for the suggestion. I am the admin and creator of both the template and the destination. The only thing I can think of is the smartsheet I based the template on is not in the same workspace as the template and the destination. Moving them over now and recreating the templates to see if that fixes the issue.