Email to Smartsheet

Gopikrishna Mamidipudi

When people send an email to help@myorg.com I want it to create a row in a specific sheet. The "From Email" column should take the sender's email address, the subject of the email should go to a column called "Subject". First 500 characters of the email body should be in a "Description" column and finally any attachments in the email should become attachments to the row.

Is that possible?

Dr. Dorothy Kassab

https://community.smartsheet.com/discussion/131401/email-to-smartsheet

yes it’s under automation.

You would create a new automation that has the following criteria

Trigger= when the column contact email contains help@myorg.com

Action= “copy to”

Select the sheet you want it to go to. it will copy (or you can chose to move the row) the entire thing over. The only thing that sucks is that it moves all the column rows even if you don’t want them, so your destination sheet will have columns from the intake form sheet (which you may not be using in the destination sheet)

Paul Newcome

You would need to use the API or some other third party app to accomplish this.

Gopikrishna Mamidipudi

Thank you both for your responses. I have to figure out a workaround, I guess.