Is there a way to make sure update requests are sent individually?
Right now, I have a smartsheet process where a person fills in a form and a coordinator is notified. then the coordinator assigns a specific person (contact) to each row. When this person (contact) is assigned, an automation sends a request an update to that contact asking them to complete additional blanks in that row (I have selected the specific fields I want them to fill in).
The thing is, we want those update requests to be received as individual requests so it is clear which person they are for, but it is instead sending bulk requests. The contact person cannot see which people are in each bulk update request and they receive multiple bulk update requests. It is causing a problem where i have to go in and run the update request on specific rows manually in order to separate them.
The message they receive with the update request has placeholder text within it, but they don't get that message in the email when they get bulk requests. Also, it seems that even if the assignment of the contact is not completed simultaneously in the contact column but are assigned individually (way more time consumeing) the update requests are still grouped together. We want to bulk assign the person/contact to the correct rows, but have the person/contact receive those really needs each one to be received individually. How close together do the assignments have to be for Smartsheet to decide to group the requests? Is there a way I can get it to send them individually?
Annother thing: your links on the pop-up "update request" page is broken (see attached photo)
It would also be great if there was a way to bulk remove requests that were handled another way or not used.
