WorkApp Comment: No Red dots showing for new added comments

We built a Workapp portal for our clients with edit access on the reports only (no sheet level access was given to any of our clients for security purposes).

Now, I'd like to know why there's no red dots showing for new added comments when they're working at a report level housed inside the WorkApp.

It's not helping our clients to identify which rows has new comments or updates and they need to go over row to find where the new comment was added.

Appreciate all the responses.

Answers