Register Marks turning into Black Diamond with Question ? mark

Have been living with the below "Black Diamond" issue for years hoping a fix would be implemented but alas…here I am reaching out the community hoping someone has a fix in their back pocket. The content being brought in by Data Shuttle is "Arial", same as SS font so I don't this that's the cause - Anyone have any insight on how to remedy this frustrating issue?

Answers

  • Michelle Choate 2
    Michelle Choate 2 ✭✭✭✭✭✭

    Have you looked at your source sheet to see what the black diamond is replacing? Is it always the same character, letter, number?

    Michelle Choate

    michelle.choate@outlook.com

    Always happy to walk through any project you need help with!

  • Yes…I should have mentioned in intial post that its the ® mark that it does not recognize. My Excel file is being saved as a CSV, and then is imported twice daily using Data Shuttle. The font in both Excel and SS is "Arial" so I don't think it's a font issue. With all the Branded companies using Smartsheet, I'm suprised this issue has not surfaced sooner - this has been the case ever since we started using Smartsheet 6 years ago