New Recurring Backup Process is Confusing

Rebecca E

As a SmartSheet user, I'd like the option of keeping the one-click download for recurring backups. The update requires me to go through each workspace, click through menus, and download myself. As a user, this feels like worse functionality (at least far less, or even not-automated.) It used to be one-click.

The term 'backups' are somewhat misleading since critical data-relation functionality is lost when downloading individual xls or csv files. But at least the process was simple to do.

Jodi.Moore

This is an absolute nightmare for me. My SOP leads me to backing up several sheets at a time, and then moving the sheets to a different archival workspace. Not having that one-click download option in my email makes this process much more time consuming and way less efficient. If these sounding boards have any power, PLEASE revert to the formal back up process. Rebecca is correct—it's confusing, more complicated, and much less user friendly.