Reduce Lag Time for Automation Triggering

jessica.smith

The lag time to trigger Smartsheet Automations is extremely variable and often far too long (usually 1-2 minutes, but Smartsheet claims could take up to 15!). This is a frequent complaint from my users and significantly limits the utility of these features.

I frequently need to use a copy or move row automation as the first step of a more complicated workflow, generally using Bridge. This long and variable delay frequently slows me down as well as any users who are waiting on the workflow to complete so they can enter new data or move on to the next stage of their process.

It's frustrating (and frankly embarrasing) when an otherwise very clever process or workflow seems to not work properly to my end-users because of a delay at the beginning of the process that is utterly out of my control.