Workflow emails without attachment only show the subject line in a mobile/web environment

jacob.shaffer

Sometime between 10/21/2024 at 2:27 pm and 10/22/2024 at 7:33 am my workflow emails stopped behaving predictively in a mobile environment.

I have an automated workflow that sends a summarization of information to field personal upon submission by a project manager. This info may or may not include attachments. These workflow emails come through correctly in Outlook 2016 on my desktop, but have started coming through with only a subject line (no body content) in a mobile environment or outlook for the web unless they have an attachment included.

I am not aware of any policy changes that have been put in place, or any that would even cause this. Has anyone experienced anything similar?

kowal

hi @jacob.shaffer,

very odd behaviour.

Can you drop here some screenshots of those emails that are missing body / attachment.

also those emails that are properly delivered?

jacob.shaffer

Prior to 10/22/24, this issue did not occur. Let me also say that it is not lost on me that 10/22 was a Tuesday, which is the day Microsoft releases their patches.

This is an example of a workflow that came through successfully in Outlook 2016. Employee and customer info redacted

Below is the same email when looked at in outlook for the web