Workflow emails without attachment only show the subject line in a mobile/web environment

jacob.shaffer

Sometime between 10/21/2024 at 2:27 pm and 10/22/2024 at 7:33 am my workflow emails stopped behaving predictively in a mobile environment.

I have an automated workflow that sends a summarization of information to field personal upon submission by a project manager. This info may or may not include attachments. These workflow emails come through correctly in Outlook 2016 on my desktop, but have started coming through with only a subject line (no body content) in a mobile environment or outlook for the web unless they have an attachment included.

I am not aware of any policy changes that have been put in place, or any that would even cause this. Has anyone experienced anything similar?

kowal

hi @jacob.shaffer,

very odd behaviour.

Can you drop here some screenshots of those emails that are missing body / attachment.

also those emails that are properly delivered?

jacob.shaffer

Prior to 10/22/24, this issue did not occur. Let me also say that it is not lost on me that 10/22 was a Tuesday, which is the day Microsoft releases their patches.

This is an example of a workflow that came through successfully in Outlook 2016. Employee and customer info redacted

Below is the same email when looked at in outlook for the web

Isaac A.

Hey @jacob.shaffer!

I haven’t seen reports from other users experiencing this same behavior, so it does sound unusual. I’d recommend reaching out to our Support team to help investigate this further, especially with the timestamps you mentioned. Here’s the link to our Support Portal.

Cheers,
Isaac.