Is anyone experiencing their dashboard freeze or time out after about 20 minutes?

Scott Kirn
Scott Kirn ✭
in Smartsheet Basics

We have several dashboards designed and it seems like everyday after about 20 minutes these boards freeze or time out, is this a known issue? Are there any solutions we can try? it does not matter if we use Chrome, or Edge similar results.

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Answers

  • ChristianFinke
    ChristianFinke ✭✭✭✭✭

    Hi @Scott Kirn

    In my experience, this issue is usually related to browser cache or network issues rather than Smartsheet itself. Try clearing your cache in Chrome or Edge, and disable any extensions that might interfere with Smartsheet. Checking for network stability can also help, as latency issues might affect dashboard performance. If the problem continues, reaching out to Smartsheet Support could provide further insights.

    CHRISTIAN FINKE

    cfinke@digitalradius.com

    Schedule a Meeting

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  • Scott Kirn
    Scott Kirn ✭

    Thank you for the reply i will try that

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  • James Buonomo
    James Buonomo ✭

    Hi Scott. Did you resolve the issues of your dashboard freezing after 20 mins? I am running into the same problem. We discovered they are using anywhere from 1 GB to 5 GB while open. Was wondering if you found a fix. Please let me know. Thank you!

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