Is anyone experiencing their dashboard freeze or time out after about 20 minutes?

Hi @Scott Kirn

In my experience, this issue is usually related to browser cache or network issues rather than Smartsheet itself. Try clearing your cache in Chrome or Edge, and disable any extensions that might interfere with Smartsheet. Checking for network stability can also help, as latency issues might affect dashboard performance. If the problem continues, reaching out to Smartsheet Support could provide further insights.

Hi Scott. Did you resolve the issues of your dashboard freezing after 20 mins? I am running into the same problem. We discovered they are using anywhere from 1 GB to 5 GB while open. Was wondering if you found a fix. Please let me know. Thank you!

Can cosign this. It is a Smartsheet and not a browser issue, as Chrome and Edge ONLY slow down when Smartsheet is being used. Each Smartsheet page also displays a "High Memory Usage" warning, especially our team's main dashboard. The main dashboard takes forever to load, almost to the point of not loading at all, and fails to display a few reports visible on that dashboard. It also makes the rest of each browser extremely slow, as it's taking up all the usage.

Our team also works across dozens of different computers which are all shared, and thus the browser cache is not an issue because no single user will be on the same computer for more than a few hours at a time.

We are also having this issue and haven't had a solution. We've submitted helpdesk tickets to no avail currently. Hoping this gets fixed soon because it's crazy impactful to our organization and at a time where our organization is considering either to use more of smartsheets or less. As a person who drives most of the smartsheet content, this is the absolute worst time for a large scale usability issue with Smartsheet.