Expand Support Case Description Text Box

Paul LaMont

Problem: The Support Case description text box only displays 3 lines with no capability to expand beyond this limit. This makes it difficult to reread and edit previously typed text. The scroll bar moves the cursor to the top or bottom of the box at a speed that is not readable. Using the cursor and arrow key is the other extreme of reading one line at a time and never seeing the entire text at once.

Solution: Expand the text box to 10 lines. Or better yet, add the capability to auto-expand the number of lines displayed based on the text length the same way this Product Idea description text box works.

Smartsheet Product Idea to Expand Case Description Lines Screenshot 2024-11-18 174811.png