Would love to have automations set to send SMS (text message) to team members instead of email.
Sign in to see the current vote count, add your own vote, or leave a comment.
Product team...Is there any way Smartsheet can support MMS protocol for sending notifications to mobile devices. It would be great if you could add MobileNumber as a column type, that would be able to trigger SMS/MMS message notifications.
Based on my testing using the Contact list column type, I can get the Alert someone workflow to trigger in Smartsheets.
Below is a snippet of what Smartsheet sent to the mobile recipient when using an email to MMS redirector gateway.
<!DOCTYPE html> <html> <head> <meta http-equiv="content-type" content="text/html;charset=utf-8"> <title>Test Msg 1</title> </head>
FYI...Most Mobile carriers have email to SMS/MMS redirector gateways. When I use a Contact list field containing the mobile recipient the workflow triggers, but SMS/MMS does not support <HTML> in the message body. The message is sent, but looks like garbage because of all the HTML.
To test a Contact list field yourself, enter the phone number in a "To" contact field on your sheet (my field was named {{SMS-Contact}}) and I used =IF(..) logic to add the carrier specific @ email suffix. Be sure to enter the full 10-digit mobile number, followed by the specific carrier gateway address. For example, 2121234567@mms.att.net for an AT&T mobile recipient.
Below is a list of some of the most common carrier gateways in the United States:
AT&T: number@txt.att.net for a normal text message (SMS), or number@mms.att.net for a multimedia message (MMS)
Verizon: number@vtext.com for both SMS and MMS messages
T-Mobile: number@tmomail.net for both SMS and MMS messages
Virgin Mobile: number@vmobl.com for both SMS and MMS messages
Note: These gateways change periodically and are not always published for non-subscribers.
If you don't know the phone number's carrier, you'll need to ask the recipient or use a carrier look-up service. You can enter their 10 digit phone number into a carrier lookup system such as CarrierLookup or FoneFinder.
Would like to send SMS messages via the Alert Someone Automation. Would allow us to reach people that need the message and do not have the Smartsheet app. or email available to them at all times.
Most phone companies have email to text gateways
/marc
Hi, I hope you're well and safe! In my client solutions, I use Zapier and/or Twillio. Is that an option? I hope that helps! Be safe, and have a fantastic day! Best,Andrée Starå | Workflow Consultant / CEO @ WORK BOLD ✅ Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!
I have a workflow with nearly 40 automations, half of which are email-based requests for updates with various sets of triggers. While I know the automations work, due to months of testing, when our system went live to the institution, I became very worried that the automations wouldn't run and I'd have no idea whether or…
Description: When users upload multiple photos in one action via the Smartsheet iOS mobile app, all files are assigned the same generic name and timestamp. This makes it difficult to identify individual photos and creates confusion in workflows that rely on accurate, unique file naming. Why This Matters: Industry Standard:…
I am proposing bringing a bit of pizzazz to Smartsheet by having celebratory animations for certain criteria. Think Joyful Animations in Outlook! My team was hoping to have some sort of confetti pop/gif/image when we close out a project or hit a milestone. Bonus points if it is configurable like the automations are.
