Format of rows added thru Webform to Help Desk Ticket Tracker template

gkbrenne

I've modified the Help Desk Ticket Tracker template to work with our company.  But I have a problem with adding new rows at the bottom of the sheet through the Webform -- it copies the format of the header line "New Form Submissions appear below" instead of the blank line below it. 

The original template worked correctly, but somehow I broke it and can't fix it.

Shaine Greenwood

Hello,

Auto-fill formatting has specific rules it needs to follow to determine what formatting to duplicate. Details on this are in the introduction to the Auto-Fill Formatting and Formulas help article: https://help.smartsheet.com/articles/1641473-auto-filling-formulas-and-formatting

As long as you have two rows with information directly above where the new form entry will enter the sheet, the new form entry will inherit their formatting, otherwise, it inherits a different formatting (or no formatting).

You might also look into conditional formatting if you want a specific format to be applied to the new form entries: https://help.smartsheet.com/articles/516359-conditional-formatting