The problem: We built a report that pulls information from 6 other sheets in the workspace. When you click on the source sheet hyperlink in our "Sheet Name" column, the system is supposed to take you to that sheet, as well as to the specific row that the report was referencing.
While this works for myself and most of our admins, it is not working for two people who were just added as Admins to the workspace. When they click on the hyperlink back to the source sheet, the system goes to that sheet but does not go to the specific row - instead, it just goes to the top of the sheet, forcing them to have to scroll and search for the associated row.
Here's what we've tested so far to see if it would fix their issue:
- I had them try the report in the same browser as me, Chrome. She also used the most updated version. It did not work for her, even though it works for me.
- I tried building a new report with the same sheet hyperlink, but that also did not work for her.
- We checked her download speed, and it was 106mbps - so we don't think the page is timing out (although smartsheet did load 20 seconds slower than mine, so that was surprising).
- She is an admin in the workspace for the report and all associated sheets, just like me - so we don't have different permissions.
Any idea of how to fix it so it goes to the correct row for her?
