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I upgraded from free to pro. I cannot access my sheets or Smartsheet support. Help?
I recently upgraded to a paid Pro account. The day I upgraded I could access everything I had created. I created a new sheet and it put it in a new untitled workspace. When I went back to access my other (previously created) Workspace today, I get a message "An error has occurred in Smartsheet." I've logged out and logged…
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Warning when adding items to a collection
Hi everyone! I have a workspace. I created a collection within that workspace. I add items from that same workspace to the collection. For any item selected within that workspace, I get a warning that I am adding items from outside of the workspace. Everything works fine afterwards but that is still annoying to get an…
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Drag-and-Drop in Workspaces now generally available!
October 28, 2025 Users can now reorganize Smartsheet items in Workspaces quickly by dragging items between Workspaces folders and subfolders. Drag-and-Drop movements will simplify how users organize Smartsheet items between folders quickly and with ease. Environment Availability: All Plan Availability: All Subscription…
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Workspace Access Approval Role
Hi, I am part of a very large organization where hundreds will have Admin access to hundreds of Workspaces in order for them to contribute and make full use of Smartsheet features. Currently All Smartsheet workspace Admins receive Workspace access email alerts. Which means hundreds of team members will effectively be…
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Plan level visibility in Workspaces now available
October 15, 2025 Users will now know which plan their workspaces belong to with a new plan identification chip located at the top of the Workspace panel. Learn More Environment Availability: Commercial US, Commercial EU, Commercial AU Plan Availability: All Subscription Model Availability: Legacy and USM Stay informed by…
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VLookup returns nothing for assigned to requiring multiple answers
Hi All, I am working on a project plan where I have a drop down that I can select multiple roles to assign a task to. The Vlookup references a contact list of single role, single assigned to. When using a simple vlookup formula, it will give a single answer where there is a single assigned to, but what do I do to make it…
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Blank rows appearing on the bottom of Report and embedded reports
I have a report that will generally only have about 15 rows on it. I see in other threads that Smartsheet will automatically create enough blank rows to reach 50, or at least 10 blank rows always at the bottom. Even if I delete the blank rows from the Sheet (which has hundreds of data rows), they reappear the next time I…
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Browse vs Workspace view
When I open Browse - I would like to be able to see EVERYTHING in all Workspaces. Having two different views is ineffective and not industry standard. If I click on a Workspace - the Workspace option does not appear in the left panel until I click on a file/object with in the workspace. Why? Also, being able to see Dynamic…
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Display grid owner on file properties
Add grid owner to the file properties pop-up. It is confusing to see creator and assume it's the owner. Can you display both?
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Sheet Not Showing in Automation Search
I've been given Admin access to a work app that the owner would like to have linked via a copy row automation to my workspace, but when I try to search for the sheet, nothing is coming up. I've tried refreshing, waiting a few minutes to see if it hadn't indexed yet, all without luck. Any ideas?
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File Library - thoughts
Before File Library, we set up our workspaces by Department - for example our Graphics and Merchandising Department work together so the folders that belong to all of Merch and all of Graphics Team are in one Work Space. Now that we have File Library, this doesn't really make sense if I want to use it for example a Library…
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How to Share Single Workspace Folder?
I have a workspace that I created with two subfolders. A user needs to have access to only one of them but when I have that folder selected, I can only share the entire workspace with them. Is there a secret way that I can share the parent folder and ensure that any new files created will be shared with the same people? I…
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Need ability to clone and export/import Document Builder PDF template mappings
As it stands, when I clone a workspace folder, the automations are copied to the destination, but Document Builder PDF document mappings are not. As such, cloning a workspace folder/sheet results in an incomplete solution, and requires PDF document mappings to be recreated manually. We have some complex PDF template…
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Permissions added for a user without a license aren't taking
I have a user that doesn't have a license, but needs Viewer permissions to a workspace, and some Editor permissions for specific reports. When I set this up in the past, it worked great, but today, it's not working any longer. Has something changed around how permissions are supposed to be setup?
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Replacement for Workspace and Sheet Sharing Reports for System Admins and Workspace Owners
Recently SmartSheet removed the Workspace Sharing Report as a viable option to audit workspaces and sheet shares. This impacts our auditing process heavily as it would now require an auditor to or Workspace owner to manually check each and ever entities file sharing tab to assure no one inappropriately shared out…
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Sheet Vs Workstream permissions to external users
Hello, My non-profit has some auditors in the office today and they are reviewing some of our project plans as part of the financial audit. To be most efficient I have been asked to give them access to a particular project sheet. However I can't see to be able to share an individual sheet (the 'share' button is greyed…
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Orphaned Workspaces and Assets
If and when a plan user leaves, there needs to be an easy way for an Admin/Plan Owner to re-assign the Owner of a workspace or an artifact. Currently, I have to submit a ticket to get the workspaces corrected (nothing I can do on my own) and if it is an asset, the process is even more challenging. If someone leaves your…
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I'm an Admin, why can't I delete an workspace or any of the sheets saved in that workspace?
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Implications on performance by keeping 40+ Workspaces
Hi I'm planning to start storing and processing most of my clients' data from within my Smartsheet Business account (i.e., a separate workspace for each client to ensure data privacy, leading to approx. 30 to 40 workspaces, and gradually even more in the next 2-3 months). My clients have different services requirements (I…
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Lost Owner Access to Workspace I Created, but Can't See Current Owner
Hi, I created a workspace some time ago, but recently my access changed (now viewer) and I can no longer manage or edit the content. I also noticed that the Owner field is blank (doesn't load), so I can't identify who currently owns it in order to request access. Is there a way to recover ownership or at least view who the…