Customer Service

GabrielaS

Has anyone experienced that Smartsheet Account Reps are not responding? I have been waiting for an answer for weeks, despite multiple follow-ups. We wanted to purchase Smartsheet licenses for our team, but our Account Rep is not responding to my emails. I would think that Smartsheet would want to sell their licenses…

Matt Lynn ACT

@GabrielaS If you'd like use the link below to setup a time for us to talk… I can help you with this.

https://app.usemotion.com/meet/ArcherMatt/meeting?d=30

Andrée Starå

https://community.smartsheet.com/discussion/137268/customer-service

Hi @GabrielaS,

I hope you're well and safe!

There could have been a change in who is responsible, and yes, I agree, if you want to buy, everybody is quick to answer! 😉

That said, I'm a Smartsheet Expert Consultant & Partner.

I'd be happy to help you with your licensing needs.

Feel free to e-mail me at andree@workbold.com, and we will take it from there.

I hope that helps!

Be safe, and have a fantastic day!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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