Are you planning to upgrade to Jira v10 in the near future?

We are evaluating support for Jira v10 for the Smartsheet Jira Connector and would love your input. Your response will help us assess customer demand and prioritize development efforts accordingly.

Answer Choices:

We have already upgraded
Yes, we are upgrading within the next 3 months
Yes, but later in the year
No, we will remain on our current version
Not sure yet

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Comments

ItsMeJennC

5. Not sure yet

lscheider

4. No, we will remain on our current version

ThomasMassengill

We have already upgraded and are impacted by the lack of compatibility with the Jira Connector and Jira v10. Considering that the Smartsheet Jira Connector is a paid premium offering, I believe it should be maintained as often as there are releases with the tools you offer integrations. Jira v10 was released on August 22nd, 2024.

Janeth Richard

Impacted

BrunoC

We have already upgraded and are impacted. We have many different JIRA interfaces spanning multiple project teams and all are impacted. JIRA 10.X came out last August and we upgraded in March. For it to still not be supported puts our project teams who count on it in a poor position. I have been promoting the dashboards as being real-time and know at best they are weekly. As this is taking so long to get addressed we are now forced to look at alternatives.

SpicyJ

We began planning for Jira 10 (Data Center) migration in Q4 last year and in Q1 of this year, we upgraded our Jira staging environment and tested all of our existing API integrations. We have dozens of integrations both with other vendors and internal tooling. Smartsheet is the only integration that does not support Jira 10 and we delayed the production upgrade due to Smartsheet to avoid breaking all of our Jira-Smartsheet connectors.

At this point, Atlassian no longer supports version 9. When we log into Jira as admins, we see a message that says our version no longer receives security and bug fixes and tells us to upgrade to Jira 10.

Our current Jira version does not have any security vulnerabilities reported, but as soon as one comes in we are going to have a compliance requirement to upgrade. Jira is a core part of our company's tech stack. If we are forced to upgrade Jira and all of our Smartsheet connectors break, we are going to have a lot of people upset with Smartsheet.

This could potentially have an impact on our decision to renew going forward. Not just the fact that Smartsheet connectors seem likely to break when/if we are forced to upgrade to 10, but also because Smartsheet stands out from our other vendors in terms of poor integration support with a key application in our tech stack.

DanielAnglin

We have already upgraded because Jira Version 9 is no longer in support and Infosec mandated (as they should!). Jira v10 was released on August 22nd, 2024. Considering that the Smartsheet Jira Connector is a paid offering, how is this even a question?

Payal Sadhwani

Thank you for your valuable input. We recognize the urgency and critical nature of ensuring Jira Connector compatibility with version 10. Our team has initiated work on this effort, and we are committed to delivering support for all impacted customers in the coming months.

EmmaBerg

#1. We have already upgraded and are impacted by the lack of compatibility with the Jira Connector and Jira v10. Considering that the Smartsheet Jira Connector is a paid premium offering, I believe it should be maintained as often as there are releases with the tools you offer integrations. Jira v10 was released on August 22nd, 2024. We have several workflows broken, including one utilized to facilitate a weekly meeting with our CIO.

Annie Rao

We already upgraded.

Atlassian no longer support Jira 9 on security update. Our Smartsheet jira connect is broken. Please bring Smartsheet to Jira 10 as soon as possible.

bsn14

We upgraded a few weeks ago not knowing that Jira V10 wasn't supported by the Smartsheet Jira Connector. We are at a standstill waiting for a response on when it might be supported, and this has drastically affected our teams' ability to operate efficiently. Not sure how long we can hold on before looking for a Smartsheet alternative.

Nathan Slatton

Was just looking into Jira and will probably wait now.

Jacob A

3. Later in the year, hopefully.

NicolasDLP

Hi, we just updated our Jira from version 9 to 10 and I was surprised that the connector is not working with it.

When do you think the correction will be disponible ?

Thanks

Nicolas

AaronBM

We've already upgraded.

We upgrade and are screwed with no working connector.

Jira 10.0.0 was release back on August 22, 2024
Jira 10.3 LTS (Long term support release that most enterprises use) was released back on December 5th 2024
Jira 9.12 LTS is end of life Nov 2025

How is Jira 10 not supported yet?

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