We use a web form as client survey but when sending it typically goes to the client's junk/spam folder because it's coming from "John Lee via Smartsheet <user@smartsheet.com>" instead of my email address which they have already interacted.
This is negatively impacting our ability to communicate with clients as we have to CC ourselves on the email and then if we don't hear from the client in a day or so we forward the email back to them from our email address to get them to see it. This is a lot of work.
Is there a way to select to send from the users email address in their profile rather than the generic smartsheet email address?