Hi everyone,
I’m running into an issue with my Smartsheet automations and was hoping someone might have a workaround.
I have a workflow that sends an Update Request (or Alert) with a Custom Message.
In that message, I include a Dynamic View URL that looks like this:
https://app.smartsheet.com/dynamicview/views/EXAMPLE
The problem is that even in the email version of the notification, the link only shows as plain text — it’s not clickable.
I’ve already tried:
- Pasting the full
https:// link directly into the message body - Using a Hyperlink column and including it under “Message Includes”
- Checking “Links to sheet and specific fields”
- Testing both Alert and Update Request types
No matter what I do, the URL is still not rendered as a clickable hyperlink in the email or in the form view.
Is there currently any way to make links clickable inside custom messages, or to format them as hyperlinks (like using <a href> or markdown)?
If not, is this behavior expected or a known limitation?
Thanks in advance for any guidance or official clarification!
