Keep getting Selected data cannot be charted. Please select a new range.

Hello,

I am trying to create a chart widget in my dashboard, but I keep getting "Selected data cannot be charted. Please select a new range." error.

Selected Data Cannot be Charted error.png

The report I am using is already summarized in numeric value.

What is funny is I have report that I created a chart widget in another dashboard, and when I use that same report it is also giving me the same error.

Is there anything going on in Smartsheet?

Thanks,

Andrew

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Andrew Mak

This is how my report looks like.

Andrew Mak

This is the working report in the working dashboard chart widget, but got the same error when trying to create in the new dashboard.

Report summarized numeric value - working 1.png

Paul Newcome

I have confirmed with support that this is a known issue and has been escalated to the engineering team.

Akblevins

Oh thank goodness this is an issue and not a "feature". I had a user reach out to me yesterday about this and I was trying to strong arm it into working. I had a feeling it was a bug due to the latest update in the dashboards.

Andrew Mak

Thank you Paul, do we know if there's a solution for it anytime soon?

Thanks,

Andrew

Paul Newcome

@Andrew Mak I wasn't given an estimate on when it would be fixed, but it still seems to be broken at the moment.

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