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Smartsheet form file attachment issue

jb@59069 ✭✭✭✭✭✭

We have sheets for tracking client expenses, using the Form tool in the sheet. We use the File Attachment in the form to upload the receipt(s) to our sheet(s). Here are our issues:

1) If uploading receipts directly from our computer or NAS drive, the receipts count against our Smartsheet alloted storage of 300GB. We have been using Smartsheet for <2 months and already used 121GB.

2) None of us can sync our Dropbox account(s) to our PC's since syncing completely fills our PC hard drive. Without syncing our Dropbox to our PC's, we cannot access Dropbox to attach receipts using the Form in Smartsheet.

3) OneDrive is another idiotic service from Microsoft in that; a) you cannot locate the local OneDrive folder anywhere other than your C: drive, again filling the C: drive to capacity and not even having all files sync'd; b) you are forced to use the default folder name that includes your company name: I.e., OneDrive - Your Company Name Here. In our case that totals 44 characters from the still DOS limited 255 character file name length.

Is there any way to allow for opening a web browser when selecting the File Attachments Upload button in the Smartsheet form?



  • Pam Alakai
    Pam Alakai Employee
    edited 11/21/17


    Thank you for the detailed explanation of your situation. We completely understand your need for this feature. Please submit an enhancement request for this functionality here so it can be considered by our development team for future implementations. Thank you so much for your feedback! 

    Kind Regards, 


    Smartsheet Technical Support Specialist 

  • Richard Rymill SBP
    Richard Rymill SBP ✭✭✭✭✭✭

    Hi JB

    We would need to do some testing with you on this but I think we can help you resolve this at very low cost. 

    We (at Smarterbiz) Partner with a Google Developer who has created OverDRIVE which ... logically uses Google Drive for it's content. OverDrive is a lot like an Intranet that is navigated just like a website. The intention being, all your docs etc are easy to find and work with, including all Microsoft File types, Photos Videos etc. So your storage issues and navigation issues could easily be resolved this way. A Terabyte of Google Drive online storage is just $9.99 a month. OverDRIVE costs just $5 per logged in user per month. 

    So... next.. how do we get your data into Smartsheet to work on it? 

    Easy I think, Your users use a Google Form which we already know can populate a Smartsheet form, data input and the big Files you are uploading would go into DRIVE but be connected (linked from) NOT Uploaded to Smartsheet, so the work gets done in Smartsheet; The files Get Stored in Google and for Navigation you use OverDrive. 

    If you would like to explore this solution for you? let me know and I will arrange a Demo for you? 

    For more info on OverDrive which we think add considerable functionality to Smartsheet see this short Video.


    Hope that helps? Sounded like you needed it? 



  • Gorkem Aydin

    is there an update about this feature request? Since last correspondence is in 2017.

    It seems that there is no option other than uploading a file from a local drive. 

    I have Windows PC with Google Drive as a virtual drive on it. I select files to upload on smartsheet form from Google Drive but it doesn't link with the file on my Google Drive account, it uploads from my computer and use Smartsheet space.

    I don't like that, since all company uses GD for document storing.


This discussion has been closed.