Trigger notification/update request based on time elapsed since last comment or action on a row
We're using a ticketing system and trying to find a way to trigger automatic update requests when a ticket/row has been unacknowledged for more than 12 hours. Currently we're using the comments feature to post updates to the ticket across shift changes.
How can I set an alert to go out if there has been no comment on a row for a certain period of time?
I used the ticket template found here:
https://www.smartsheet.com/solutions/help-desk-ticket-tracker-and-form
Or is there a better way to do this?
Thanks!
Comments
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Smartsheets doesn't handle time well. Just dates. Here is a forum post I found that discusses it. You should submit a product enhancement request.
Thanks,
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Thanks Mike. I didn't see a link to the forum post- can you post it here?
I'm wondering if there's just a better workaround for this entire process.
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Hmmm. Its linked to the text. But you can find it in the Community under Quick Links as well.
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I think I'm confused- you mentioned a forum post about time tracking, but the link is to submit a product enhancement request. I was wondering about the forum post?
Thank you
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Whoops! https://community.smartsheet.com/discussion/date-and-time-format There you go.
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