Notifications to Company Managed Distribution Lists

saltyblueocean

Now that smartsheet permits emails to outside users my ability to use the sheets has greatly increased! Unfortunately I am running into an issue when trying to send emails to company generated distribution lists. I am not sure if it a security feature my company has or an issue with smartsheet.

Our company distribution lists have an associated email to send emails to the entire group. It would look something like: DistributionList@MyCompany.com. In theory these emails should come through, but so far all tests have not gone through to the members of the list.

Has anyone seen this issue? And is there a work around?

*NOTE: I have set my alert settings to send to "all emails"*

saltyblueocean

Hi all,

It seems for us it was an issue on the back end of our company's IT. I would reach out to your local IT to see if they are blocking notifications from smartsheet email addresses. It took us a really long time to figure it out, but now it works seamlessly (unless one person on that email DL "unsubscribes" from the notification, that is a whole other issue).

Richard Rymill SBP

Can I suggest you try using Smartsheet Groups instead? 

Not sure why you are having this issue but the Groups solution may work more easily? 

Hope that helps

RichardR SBP

 

 

Todd Black

I am having this same problem. I have considered a smartsheet group but then I am maintaining 2 groups, one on our mail server and one in smartsheet. 

 

Any resolution to this?

 

Thanks!

marisse adaya

I am having the same problem, any update to this issue?

Long Le

i'm experiencing the same issue. Any update would be appreciated.

saltyblueocean

Hi all,

It seems for us it was an issue on the back end of our company's IT. I would reach out to your local IT to see if they are blocking notifications from smartsheet email addresses. It took us a really long time to figure it out, but now it works seamlessly (unless one person on that email DL "unsubscribes" from the notification, that is a whole other issue).

SJF01

Same thing here.

I tried duplicating the notification, but still would not allow me to input the DL that unsubscribed.

Mark Katz

I'm experiencing the same issue. Has there been a fix or alternative solution for this?

Lyz Kelk

I may have this same issue. All single emails work. Dist does not, but I seem to remember that I accidentually used adistro list and it did work. So let me try to retrace my steps