Notifications to Company Managed Distribution Lists

Now that smartsheet permits emails to outside users my ability to use the sheets has greatly increased! Unfortunately I am running into an issue when trying to send emails to company generated distribution lists. I am not sure if it a security feature my company has or an issue with smartsheet.

Our company distribution lists have an associated email to send emails to the entire group. It would look something like: DistributionList@MyCompany.com. In theory these emails should come through, but so far all tests have not gone through to the members of the list.

Has anyone seen this issue? And is there a work around?

*NOTE: I have set my alert settings to send to "all emails"*

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Accepted answers

saltyblueocean

Hi all,

It seems for us it was an issue on the back end of our company's IT. I would reach out to your local IT to see if they are blocking notifications from smartsheet email addresses. It took us a really long time to figure it out, but now it works seamlessly (unless one person on that email DL "unsubscribes" from the notification, that is a whole other issue).

All comments

Richard Rymill SBP

Can I suggest you try using Smartsheet Groups instead?

Not sure why you are having this issue but the Groups solution may work more easily?

Hope that helps

RichardR SBP

Todd Black

I am having this same problem. I have considered a smartsheet group but then I am maintaining 2 groups, one on our mail server and one in smartsheet.

Any resolution to this?

Thanks!

marisse adaya

I am having the same problem, any update to this issue?

Long Le

i'm experiencing the same issue. Any update would be appreciated.

saltyblueocean

Hi all,

SJF01

Same thing here.

I tried duplicating the notification, but still would not allow me to input the DL that unsubscribed.

Mark Katz

I'm experiencing the same issue. Has there been a fix or alternative solution for this?

Lyz Kelk

I may have this same issue. All single emails work. Dist does not, but I seem to remember that I accidentually used adistro list and it did work. So let me try to retrace my steps

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