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Used wrong email address

When I created my Smartsheet account I used my gmail account and should have used my corporate account. What can I do to fix this?

Thanks in advance!


  • Travis
    Travis Employee

    Hi Joseph! You can change the email address for your account by going to Account > Personal Settings > Profile > Change Email.

  • Taylor F
    Taylor F Employee Admin

    What if the account that you would like to change it to already exists as a Smartsheet account?

  • Travis
    Travis Employee

    Fry - If an account exists for both of your email addresses, you could try the steps below to get the email address you want:


    - log into the account under the email address you want to use.

    - change the email address to a third email address you have available 

    - log out, then log into the paid account

    - change the email address to the one you want to use

This discussion has been closed.