Preview images gone

edited 12/09/19 in Smartsheet Basics

Hi, not sure why this has happened, but my preview images just disappeared and all I have in my preview column now are the file names. Does anyone know how I can get my thumbnail images back?




  • Shaine Greenwood

    Hi Tanja,

    If you've exported (excel, ms project, etc.) your sheet out or are printing it, the images won't be preserved in the export/print, only the file names.

    If you're not looking at an exported sheet:

    Is this occurring on one sheet or multiple sheets? What happens when you double-click on an image in the grid to display the full sized image?


    Hi, I am having the same problem. I uploaded some images in Smartsheet, which in the beginning appeared in both smartsheet and the Workapp view, but now they have just disappeared from the workapp (they still appear in smartsheet). Instead, the following message appeared: "A thumbnail of the selected image will appear once changes are saved". And it has nothing to do with the saved changes.

    Could you please help me with this?

    Thank you very much