Collaborators can't sort rows

edited 12/09/19 in Using Smartsheet
03/06/18 Edited 12/09/19

I've been using Smartsheet for years, and this is the first time I've encountered this issue. I have a number of free collaborators in a shared space, all having access to 6 sheets. They all have the same permission level: Editor - Can Share. At first it was working fine, but then people started emailing me saying they can't sort the rows. Not only is sort greyed out for them, but other column options are as well. See the attached screenshot. What is going on? Why can't they sort rows? I even made one user an Admin and he still can't sort rows. I did send a request to Smartsheet support, but I'm hoping maybe someone here knows what's going on. No filters are applied and none of the columns are locked. Thanks!

can't sort.png


  • Dee RandallDee Randall ✭✭✭✭

    I remember having this issue: I believe you have a cell with a filter. Remove the filter and they can sort. 


  • I checked that and there aren't any filters applied.

  • We're having this same problem. Columns are not locked, no filters applied. Anyone have a solution to this?

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi Dave,

    It should work!

    Did you get it working again?

    I'd be happy to take a look!

    Can you share the sheet(s) or some screenshots? That would make it easier to help. (share too, [email protected])

    Happy Holidays & Happy New Year!


    Andrée Starå

    Workflow Consultant @ Get Done Consulting


    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • AJaxAJax ✭✭✭✭✭

    Was there ever a solution for this issue?

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