Collaborators can't sort rows

ktanner

I've been using Smartsheet for years, and this is the first time I've encountered this issue. I have a number of free collaborators in a shared space, all having access to 6 sheets. They all have the same permission level: Editor - Can Share. At first it was working fine, but then people started emailing me saying they can't sort the rows. Not only is sort greyed out for them, but other column options are as well. See the attached screenshot. What is going on? Why can't they sort rows? I even made one user an Admin and he still can't sort rows. I did send a request to Smartsheet support, but I'm hoping maybe someone here knows what's going on. No filters are applied and none of the columns are locked. Thanks!

Dee Randall

I remember having this issue: I believe you have a cell with a filter. Remove the filter and they can sort. 

 

ktanner

I checked that and there aren't any filters applied.

Davejavu

We're having this same problem. Columns are not locked, no filters applied. Anyone have a solution to this?

Andrée Starå

Hi Dave,

It should work!

Did you get it working again?

I'd be happy to take a look!

Can you share the sheet(s) or some screenshots? That would make it easier to help. (share too, andree@getdone.se)

Happy Holidays & Happy New Year!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

AJax

Was there ever a solution for this issue?