Change in email address

Taru

Dear Members,

My team at work has recently decided to use Smartsheet for or program scheduling, resources and dashboards. We have procured the Business licenses via our procurement team.

However, when the the licenses were given by Smartsheet the primary email address that got assigned to it was the procurement team's common email box, as a result emails go there first and I always have to contact them to forward the same to me.

In the meantime to progress with our work we have created some workspaces but the emails going to the procurement team's common email box is a bit of a problem.

Is there a way we can change the procurement's email address to one of our email ids.

Look forward to hearing your suggestions.

Kind regards,

Taru

Corinne Flanagan

Hello Turi,

Only System Admins on the account can configure the main contact on the account. If you are a System Admin on the account, you can modify the information by navigating to Account Administration. Click your account image in the upper-right corner of the Smartsheet window and click Account Admin (or click here to go straight to the Account Administration form).

More details can be found in our Help Center article: https://help.smartsheet.com/articles/888766-changing-the-main-contact-account-name-team-business-enterprise

If you are not a System Admin on the account, but have access to their email, you could reset the password and log in to make the changes. Resetting a user's password can be done via this link: https://app.smartsheet.com/b/pwd