Form not capturing submissions

edited 12/09/19 in Using Smartsheet
04/08/18 Edited 12/09/19

Hi, Am experiencing an issue on a brand new sheet/form where submissions are not being captured. No filters. No hidden columns or anything. Shows that five entries have been submitted (all my tests), but nothing is showing up on the grid view. It's a blank sheet even though I see the confirmation pop-up and the pop-up that a change was made to the form. I'm the only one with access to this sheet right now, so no other users in the mix. Is this glitching? How can it be fixed? TIA.

Missing Form entries.jpg

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Comments

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi Lucy,

    Have you looked at the bottom of the sheet? If you check the settings in the form, you can choose if you want the submissions on the top or bottom and maybe bottom is selected.

    I hope this helps you!

    Best,

    Andrée Starå - Workflow Consultant / Get Done

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Hello, This is a brand new sheet. As you can see from the screen shot I provided, there is nothing getting populated. Nothing in row 1.

    Other ideas?

    Thank you,

    Lucy

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi again Lucy,

    Just to be sure. Have you checked the setting on my attached screenshot?

    I hope this helps you!

    Best,

    Andrée Starå - Workflow Consultant / Get Done

    01BFC93A-DBB6-4108-A30E-D087C6BFCE92.jpg

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Mike WildayMike Wilday ✭✭✭✭✭

    Its possible there are multiple blank rows in your sheet. Try scrolling all the way to the bottom and determine if there are blank rows that should be deleted. 

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