Copying to another sheet

Nik Lutz
Nik Lutz ✭✭✭
edited 12/09/19 in Smartsheet Basics

Some of my admins of certain sheets cannot send rows to other sheets that they are also admins of. Anyone else have this problem? (yesterday it was working)


  • Shaine Greenwood

    Hi Nik,

    There are a few things that I would check:

    1. Their permissions may have been downgraded. Have them open the sheet and click on the sharing button in the upper-right to see if they've become Viewers on the sheet.
    2. Have them make sure they're sending the row to the correct sheet (sometimes sheets can have the same name).
    3. Make sure that when you're looking at the sheet, the new rows aren't underneath non-used (appear to be blank) rows.
    4. Make sure there isn't a filter on your sheet that is hiding the rows. (Click the filter icon in the toolbar at the top to toggle the filter on or off.)

    If that doesn't work, please let me know what steps they're taking to transfer rows, and the error message or result they get once they complete the transfer.

  • Susan McCarthy

    I am having the same problem. None of the above fixes worked.