Impact with Urgency equals Priority
Hi, I am looking into utilizing a ITIL related priority matrix approach to populate a Priority. The
Priority levels column's cell would have values P1, P2, P3, P4, P5. The formula needed in the Priority column would output an appropriate priority level based on specified combination of values from two other columns: Impact and Urgency.
Impact column values of "High" "Medium" or "Low" with
Urgency column values of "Critical", "Soon", "Normal" or "Minimal"
I believe I need to use IF and FIND, and perhaps AND functions. I'm getting stuck with establishing a viable formula. Does anyone have or use a similar formula or something upon which I can build an appropriate structure?
IF [Impact]1 = "High" AND [Urgency] = "Critical" THEN output "P1" , and so on.
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