Approval Request Declined Comments

Sam Giese
Sam Giese
edited 12/09/19 in Smartsheet Basics

So right now I have a notification set up that when an approval request is set to "declined" it will send an email to the submitter telling them that it has been denied. In the delivery options I also have it set to include the comment which would be filled out by the person declining the submission. The problem I am having is the email notification does not show the comment left by the decliner, it only shows the other fields listed to be delivered. Any suggestions on how to make the comment appear to let the submitter know why their entry was not approved?